The Internal Revenue Service has begun deploying Salesforce’s Agentforce platform across several divisions, marking the agency’s first widespread use of AI agents, according to a report in Axios. The rollout comes during …
Salesforce projects that Cyber Week 2025 will generate $334 billion in global online sales, with $73 billion directly influenced by AI and agents, up 22 percent from last year. The company said retailers deploying agentic …
Despite enormous hype around the productivity gains businesses will realize from agentic AI automation, organizations are expressing increasing doubt about their ability to scale the technology past the pilot stage or …
Salesforce CEO Marc Benioff, who has been among the most vocal evangelists for agentic AI, told Logan Bartlett on his most recent podcast that AI agents have replaced 4,000 human employees …
Cambridge, Mass.-based consultancy Forrester has released its most recent Wave report ($) identifying and evaluating what it has identified as the top 15 providers of Digital Process Automation (DPA) technology. For Q3 2025, Forrester named Appian, …
Mark Geene understands there’s a big difference between an agent that books your personal travel and one that processes a million claims a month for a health insurer. The distinction matters …
Platforms that automate business processes have undergone significant change since Automation Today began covering the space in the late 2010s. But, as they have evolved to include technologies from natural language …
Salesforce, the San Francisco-based CRM giant, recently announced it has agreed to acquire AI and data management platform provider Informatica for $8 billion. According to a joint statement, Informatica’s data catalog …
A survey of 200 global human resource executives indicates AI agent adoption will increase 327 percent in the next two years, from which their organizations will become 30 percent more productive. …
The Everest Group, a global technology consultant based in Dallas, has released its annual evaluation of intelligent document processing (IDP) technology providersfor 2025. The company, which produces a “PEAK Matrix” report for …
