By Joe Nieto, Director of Customer Engagement for Healthcare, Element Blue In 2020, U.S. hospitals and health systems totaled an estimated $323 billion in pandemic-related losses, leaving nearly half of them …
At KeyBank, digitization is all about simplifying services and processes. Digitization can take the form of process re-engineering, extending applications used, and/or RPA. “The more we digitize, the more seamless the …
By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist In 2021, the banking industry will be subjected to more profit-sucking regulations than ever before. The effects of Covid, the SolarWinds security …
By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist Over the last five years, chatbots have morphed into Intelligent Virtual Assistants (IVAs) and Robotic Process Automation (RPA) tools have evolved from …
By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist Justifying the cost of technology solutions for your business can, at times, be challenging. But for contacts centers, just look at the …
By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist. IBM debuted its first commercially available computer, the Model 701, on April 7, 1953. Shortly after that the first Information Technology …
By Christopher Draven, Manager of Automation, Blue Cross and Blue Shield of Kansas City. When RPA entered the landscape as a fully realized capability and toolset, it wasn’t long before healthcare …
By Ryan Gardner, Vice President and Continuous Improvement Manager, UMB Financial Corporation As the darkness of the night sky slowly receded, our squad leader shouted, “Eyes up! Keep your heads on …
This is Part 2 of a series tapping automation expert Sam Best’s deep experience helping companies maximize the benefits of automation and RPA. Sam currently leads the Business Automation team at …
By Jerry Adach, Manager, Web, Data Access & Automation, Ellis Medicine I have been overseeing Robotic Process Automation (RPA) at my company for just over two years now. Along with financial …
