• December 5, 2025
Celonis Names Khandelwal to Chief Customer Officer Post

Celonis Names Khandelwal to Chief Customer Officer Post

Process mining pureplay Celonis said it has named a tech and banking veteran to take over as Chief Customer Officer. Dilipkumar Khandelwal spent nearly two decades in senior leadership at ERP …

BPX Enhances Process Intelligence for SAP Signavio Users

BPX Enhances Process Intelligence for SAP Signavio Users

Business Process Xperts (BPX), a global consultancy based in Pune, India, announced it has built on its expertise in delivering process intelligence solutions for SAP Signavio users. In March 2021, German …

NiCE Acquires Cognigy to Bolster Agentic AI for Customer Service

NiCE Acquires Cognigy to Bolster Agentic AI for Customer Service

NiCE, founded in the late 1980s to provide recording technology for the nascent call center industry, made an acquisition this week that bolsters its core customer service offering. The Hoboken, N.J.-based …

OpenAI Unveils General Purpose AI Agent for Some ChatGPT Users

OpenAI Unveils General Purpose AI Agent for Some ChatGPT Users

Late last week, OpenAI made a surprise announcement unveiling its new, general purpose AI agent integrated into ChatGPT. According to the blog post announcing the tool, ChatGPT agent takes the best …

Automation Anywhere Gains AWS Competency in GenAI

Automation Anywhere Gains AWS Competency in GenAI

Intelligent automation technology provider Automation Anywhere announced it has achieved AWS Competency certification for Generative AI from Amazon Web Services (AWS). The recognition, bestowed at the AWS Summit event in New …

Startup Nabs $4.4 Million to Develop AI Agents for Industrial Sector

Startup Nabs $4.4 Million to Develop AI Agents for Industrial Sector

While automation in the industrial sector often focuses on physical robots completing tasks in the real world, a Bay Area startup has emerged that will help heavy industry automate its digital …

Amazon Telegraphs Smaller Workforce Due to AI Agents

Amazon Telegraphs Smaller Workforce Due to AI Agents

Amazon CEO Andy Jassey recently dropped a big hint on how some enterprises are thinking of agentic AI, how it will affect their productivity and the number of human employees it …

AWS Strikes Integration Deals With Pega, NiCE

AWS Strikes Integration Deals With Pega, NiCE

Two companies in the intelligent automation space announced they have partnered with AWS to integrate their services with the cloud provider’s technology. Massachusetts-based Pegasystems said its partnership will integrate AWS Transform …

Report Cools Overheated AI Hype

Report Cools Overheated AI Hype

While hype surrounding the role AI agents will play in process automation has maintained its momentum, some recent voices have given rise to some doubt around how soon transformational change will …

Report: Despite Security Concerns, Business Leaders Embrace AI for Process Automation

Report: Despite Security Concerns, Business Leaders Embrace AI for Process Automation

While organizations rush headlong into AI implementations to automate their business processes, IT leaders remain concerned about how the technology will impact network and data security, according to a new report. …