The Everest Group, a global technology consultant based in Dallas, has released its annual evaluation of Digital Interaction Intelligence (DII) providers. It has named EdgeVerve, KYP.ai, Mimica, Scan, Soroco and UiPath as leaders in the category.
DII software is a group of products in the intelligent automation space that, according to the Everest Group report, provides “a fact-based, technology-driven approach to understanding user interactions on various business applications.” It’s related to process mining and task mining technology but is focused on users instead of processes.
“The adoption of DII solutions not only helps enterprises to achieve cost savings and operational efficiencies by optimizing/automating tasks, it also enhances employee experience through better resource allocation,” the report’s authors wrote.
The consultancy ranked 19 companies in the DII space on two axes: “market impact” and “vision and capability.” It separates them according to their position on the matrix into “aspirants,” “major contenders” and “leaders.”
In addition to the six leaders, DII technology evaluated by Everest Group for the report includes solutions from: ABBYY, Automation Anywhere, Celonis, Cyclone Robotics, Epiance, IBM, Microsoft, NICE, Nintex, Optimus Hive, Pega, StereoLOGIC, and UltimateSuite. While the company sells a version of the report on its website that includes a full market and trend analysis, the graph showing the relative positions of the companies included in the evaluation is publicly available.