Quack, a startup developing agentic AI for customer support, has raised a $7 million seed round to expand its U.S. presence and accelerate product development. The funding was led by Hanaco Ventures and Storytime Capital, with participation from Fusion VC, Savyon Ventures, Seed IL, and individual investors including WalkMe CEO Dan Adika.
The company positions its platform as an alternative to conventional chatbot and flow-builder solutions, which it argues are reactive and limited in scope. Quack’s system is designed to train, deploy, and manage a network of AI agents that can proactively resolve customer issues before they reach human support teams.
“Proactivity is the future of customer support. We’re deeply grateful to our investors, who recognize the scale of the challenge and the opportunity behind the Quack vision,” said Nadav Kemper, CEO of Quack. “Customer support has been stuck in reactive mode for too long; it is costly to run, painful to scale, and a frustrating experience for customers. At Quack, we believe support should be proactive, agentic, and a true driver of company growth.”
Quack said its approach mirrors the process of training a human agent, with topic-specific training enabling the system to develop contextual knowledge of a company’s products. Human support teams can then focus on higher-value and more complex cases. The platform also incorporates quality assurance tools across both AI and human interactions to improve reliability over time.