Networking and telecom giant Cisco said it has launched the AI Renewals Agent—the first of several AI agents it will deploy internally to autonomously accomplish complex tasks with no human intervention. Cisco said it is working with Mistral AI to produce the purpose-built agents.
According to Cisco, the AI Renewals agent will work on the renewal proposal creation process the company uses with existing customers to renew their services. The agent will be able to find and use structured and unstructured data from more than 50 sources and provide real-time sentiment analysis, recommendations and personalization for customers in the proposals.
“The AI Renewals Agent is an important milestone and the first of many innovative solutions that we’re going to build [with Mistral AI],” said Liz Centoni, executive vice president and chief customer experience officer at Cisco. “The impact on our teams is also significant as we continue to look at opportunities to simplify and reduce friction in their jobs. By combining our large data set, customer trust and Mistral’s industry-leading technology, we are on our way towards shaping the future of customer and employee engagement.”