• May 22, 2024

Cambridge, Mass.-based consultancy Forrester identified 15 RPA providers as the most significant in the industry and evaluated them according to four criteria: Scale experience, capability and pricing; analytics and platform openness; proven desktop analytics and process assessment; and human-in-the-loop support.

“Customers have expanded their goals beyond automations for isolated tasks,” the authors wrote in the report. “They now want to attack broader use cases and combine RPA with AI components such as text analytics, conversational intelligence, or decision management based on machine learning (ML). To support these goals, process discovery analytics, the ability to scale beyond a small number of production robots, central orchestration, and platform openness have all grown in importance.”

Of the 15 providers Forrester examined, the consultancy tabbed Automation Anywhere, Blue Prism, Edge Verve and UiPath as “leaders” and Intellibot, Kofax, Kryon, NICE, Softomotive and WorkFusion as “strong performers.”