• June 20, 2024

A recent update from the General Services Administration highlighted the priority in the U.S. federal government to shift the work its employees do from low-value, task-oriented work, to high-value, mission-oriented work. RPA, the GSA notes, continues to be an important part of that transition.

The agency noted the government has implemented more than 30 initiatives using RPA, AI and other automation technology that, combined with other initiatives aimed at process improvement and digitization, has resulted in “billions of dollars in realized and anticipated savings and hundreds of thousands of FTE hours shifted to higher-value work.”

The update also announced GSA Deputy Administrator Allison Brigati and Chief Financial Officer Gerard Badorrek will lead the goal team implementing these objectives.

“The Shifting from Low-Value to High-Value Work Team has already published a comprehensive RPA Playbook, conducted multiple RPA capability-building webinars, and completed surveying to establish a baseline level of federal automation adoption,” the pair said in a statement. “Going forward, the Federal RPA and AI Communities of Practice will work with the Shifting from Low-Value to High-Value Work Team to help agencies remove the technology and management challenges that can slow adoption of automation technologies.”