As agentic AI begins to take over as the dominant technology driving process automation platforms, KPMG this week launched a global business services unit that leverages the increasingly popular tech. The global consultancy has partnered with IT platform provider ServiceNow to enable KPMG Velocity
The solution combines KPMG’s consulting expertise with ServiceNow’s agentic AI capabilities to give enterprises a single digital environment for coordinating human and AI agents. Positioned as a managed service or transformation program, KPMG Velocity seeks to move beyond traditional automation by orchestrating cross-functional workflows and streamlining end-to-end processes.
“We are confident that the new [solution] can deliver value for KPMG firms’ clients, helping them to achieve their business objectives through an agile agentic AI service,” said Ian Hancock, global head of consulting at KPMG. “I believe we are on the cusp of a pivotal moment—this is likely to be the last generation to manage only humans as we prepare the workforce for a future with AI and agent-to-agent communication.”
The launch reflects a broader trend among consulting and technology firms to operationalize AI through autonomous agents that handle routine requests and decision support. KPMG’s system is already being piloted in the U.K., where employees use ServiceNow AI Agents for IT support, procurement, and administrative tasks. The company says it plans to extend those tools to additional corporate functions including finance and human resources.