• May 22, 2024

RPA technology provider NICE has delivered an update to its offering that provides organizations more opportunities for humans and software robots to work together—attended automation. The Hoboken, N.J.-based company said its version 7.2 incorporates process mining characteristics enabling organizations to better identify processes ripe for automation. Companies that are able to develop attended automation implementations faster will reap higher employee engagement in their RPA programs.

“One of our predictions that has already materialized is the growing interest in attended automation or RDA (Robotic Desktop Automation), which greatly increases employee desktop productivity,” Sarah Burnett, executive vice president and distinguished analyst at Everest Group, said in a NICE statement. “The more sophisticated the features of attended automation software, the more it can support robot-human collaboration and digital transformation.”