Business leaders are concerned that shortcomings in their processes could hinder AI implementation, according to a new report. Process mining pioneer Celonis commissioned The 2023 Process Optimization Report to find out how businesses are handling process optimization. Nearly 90 percent acknowledge that achieving their process goals must include the implementation for AI, but 72 percent are concerned that the current state of their processes will hinder AI efforts.
“The potential of emerging technologies, including AI, is top of mind for every enterprise right now, and it’s clear that business leaders understand the need to optimize their processes to be able to harness that potential,” said Alex Rinke, co-Founder and co-CEO, Celonis. “However, they’re facing numerous barriers in doing so; departments speak their own languages, data and teams are siloed, systems don’t play well together, and processes are hard to see.”
According to the report, the top five factors driving process optimization among business leaders polled are:
- Interest in harnessing emerging technologies such as AI (70 percent)
- Cutting costs (69 percent)
- Competitive pressure (64 percent)
- Changing customer expectations (64 percent)
- Compliance with legislation or regulation (64 percent)
More than 80 percent of those surveyed are either already investing in process optimization technology (49 percent) or plan to in the next 3 years (32 percent).