Managed services giant ServiceNow and Boomi, a software integration platform provider, have unveiled an agreement under which the companies will integrate each other’s AI-powered technology into their offerings to improve their customer experience.
ServiceNow, one of the biggest names in outsourced IT support, said it will integrate Boomi’s automation engine that connects customer data between departments, enabling its customers to take advantage of more automated, self-service opportunities. Conshohocken, Pa.-based Boomi, as a ServiceNow customer, will be able to deliver those benefits to its own customers.
“Simplifying and streamlining complex business processes is at the core of what Boomi aims to achieve for our customers,” said Steve Lucas, CEO at Boomi. “By integrating our intelligent Integration and Data Hub platform with ServiceNow’s powerful automation solutions, we’re able to deliver self‑service workflows, eliminate silos, enhance collaboration, and drive operational efficiency. This collaboration not only empowers Boomi and ServiceNow customers to harness the full potential of AI and automation but also sets the stage for a new era of seamless, personalized business transformation, all built on reliable and trusted data.”