• June 19, 2024

Businesses in all verticals are unlocking value via intelligent automation, and a recent report puts a number on that value for the telecom industry. According to research from Nokia and STL Partners, communication service providers (CSPs) collectively will use intelligent automation to find $850 million per year in cost savings and additional revenue.

Large enterprises in the industry ($15 billion in revenue and above) can expect to generate 5.7 percent of that in equivalent value by implementing automation initiatives in departments including network and service operations, customer service, sales and marketing, and fraud prevention, the report said.

“Automation is no longer a nice to have; it is essential to the efficiency and success of all CSPs, big and small,” said Hamdy Farid, Cloud and Network Services Head of Applications at Nokia. “By incorporating intelligent automation, operators can not only better manage operational complexities, but unlock revenue streams from new use cases across consumer and enterprise.”