• May 22, 2024

At the beginning of this year, Palo Alto, Calif.-based technology provider Uniphore, which specializes in automating customer service interactions, nailed down a $400 million funding round. As the end of 2022 nears, the company launched a new platform that it developed with some of the proceeds of the February Series E round.

The Uniphore X platform uses conversational AI, computer vision and RPA among other technologies to automate customer service and sales conversations. The company said it also is leveraging its acquisition of Colabo, announced in April, to integrate knowledge AI into its new platform.

“With our customers top of mind, our focus from the beginning has been to build a powerful platform that delivers the latest and most beneficial innovations in conversational, video and knowledge AI, and automation all in one place,” said Umesh Sachdev, CEO and co-founder of Uniphore. “Today’s release, announcing our X platform, the full integration of knowledge AI in our platform, as well as advancements in both our U and Q for Sales family of products, marks a new era of digital transformation for customer service and revenue teams.”