For companies considering RPA or trying to scale existing programs, process mining is becoming an indispensable companion technology. While governance, design, executive buy-in and cross-departmental cooperation are all important to successful …
Digital transformation is a phrase that has become a mantra for nearly every organization. The essence of digital transformation can vary significantly from business to business, but one of the bedrock …
While drive-through mass vaccination sites and access through drug store and retail chains are becoming a bigger part of the nationwide Covid-19 vaccination distribution effort, large health systems and hospitals have …
In the 2010 movie The Social Network, Mark Zuckerberg’s ambition for Facebook crystalized in a nightclub meeting with tech superstar Sean Parker. They were discussing Facebook’s early sales, which were in …
Agencies of the U.S. federal bureaucracy are not often effective case studies for the use of cutting-edge technology. If a technology gains a foothold, however, they often ARE great examples of …
NICE was founded in the late 1980s focused on enabling companies to record their contact center interactions. Since then, it has grown organically and via acquisitions into a $1.6 billion enterprise …
By Christopher Vitek, RPA Industry Veteran and Contact Center Specialist In 2021, the banking industry will be subjected to more profit-sucking regulations than ever before. The effects of Covid, the SolarWinds security …
Because of its size, scope and the relatively manual nature of the processes across its many agencies, the U.S. federal government is uniquely positioned to benefit from automation, in general, and …
Most of us were ready to say goodbye to 2020 months ago. The calendar remained stubborn, but the time has finally come, and we are looking ahead to a new year …
The border of Suffolk County, N.Y. is 30 miles east of Manhattan and the county stretches nearly 100 miles to Montauk at the island’s eastern tip. It comprises 10 towns and …
