• April 24, 2024

ServiceNow, the Santa Clara, Calif.-based software company focused on managing and automating IT workflows, has agreed to acquire task mining technology provider UltimateSuite to bolster the intelligent automation capabilities of its platform.

Process intelligence—comprising task and process mining functionality—has become an increasingly important part of the automation strategy for companies, enabling them to identify which tasks and processes can and should be automated, reveal bottlenecks and inefficiencies in processes and reduce operating costs. Increasingly, intelligent automation platform and technology providers like ServiceNow are integrating that functionality to add value to their offerings and compete with process intelligence pureplays like Celonis.

In a statement announcing the acquisition, ServiceNow cited a Gartner study that predicts process mining software sales will grow 33 percent annually through 2025.

“We believe that automation, built with the power of our task mining technology, can help employees and businesses expand the potential of their creativity and productivity,” said Robert Samanek, CEO and founder of UltimateSuite, a Czech Republic company based in Prague. “We are proud to join ServiceNow and integrate UltimateSuite into the Now Platform to drive actionable insights that identify opportunities to transform the way people work.”

Financial details of the deal were not disclosed.