• April 21, 2024

OpenAI, the Microsoft-backed company that introduced the world to generative AI, is getting into the intelligent automation space, according to a report in The Information ($). The company will launch what it is calling AI Agents that will use generative AI capabilities to interface with users and their devices and automate complex work tasks.

As intelligent automation providers are busy integrating ChatGPT and other LLM-backed generative AI systems into their products, the actual developer of ChatGPT has been busy developing its own process automation capability. According to the report, the software would enable users to communicate with the AI agent, which some experts are characterizing as a J.A.R.V.I.S-like assistant that will translate users’ commands and automatically perform the requested task.

AI agents that can understand spoken commands, make decisions and perform tasks are gaining momentum. A personal device called the Rabbit R1, which will ship in the spring of this year and was demoed at CES 2024 in Las Vegas in January gained some notoriety. For business applications, a startup called Sema4.ai recently announced it is developing “intelligent agents” that promise  much of what is suggested by the OpenAI reports.

Automation Today will continue to cover this trend and the effect it has on the intelligent automation space at large.