In the post-Covid world, automation is taking a greater strategic role and business executives are devoting more time to identifying automation priorities, according to the results of a new study from RPA technology provider Kofax.
Overwhelmingly, the study found, executives agree that automating workflows will ensure business continuity and digitally transformed companies enjoy a competitive advantage. And they’re focused mainly on high-value customer, operational and financial workflows as priorities.
According to the report, 85 percent of organizations polled in the study identified accounts payable workflows as an automation priority followed by transaction processing (84 percent), bank statement processing (83 percent), document security management (83 percent) and Invoice processing (82 percent).
“This year, as companies navigate a drastically altered business landscape, they face myriad new challenges, from supply chain disruptions to workforce shortages. Yet the ‘New Normal’ is old news—customers, prospects and other constituents are not accepting excuses for falling short of objectives,” says Kathleen Delaney, chief marketing officer at Kofax. “At a moment when virtually all companies agree digital workflow transformation is key, we wanted to understand where they’re focusing their priorities, and what types of automation yield the greatest benefit. Having these insights will help executives apply their limited time and resources more intelligently.”