About three quarters of organizations that have invested in generative AI and automation have met or exceeded the expectations they had for the technology, according to the results of a new report from consulting giant Accenture. The report—Reinventing Enterprise Operations with GenAI—also found that compared to peers that were not “reinvention ready,” organizations that have tested, implemented and begun to scale generative AI and automation solutions experienced 2.5 times greater revenue growth over the last several years.
“Most executives understand the urgency of reinventing with generative AI, but in many cases their enterprise operations are not ready to support large-scale transformation,” said Arundhati Chakraborty, group chief executive of Accenture Operations. “Generative AI is more than technology. It is a driver of a mindset change that impacts the entire enterprise. It requires organizations to have a strong digital core, data strategy and a well-defined roadmap to change the way they operate. Additionally, an end-to-end perspective leveraging talent, leading practices and effective collaboration between business and technology teams is essential for intelligent operations.”
To be considered “reinvention-ready,” Accenture says organizations must take four actions:
- Connect processes and tools across functions to ensure people have a clear understanding of how to create, handle and consume data, which should be structured in a standardized way to be accessed by AI tools across the business
- Reinvent work and rethink processes and entire workflows to gain a clear view of where generative AI can have the most impact
- Ensure business and tech teams co-own reinvention
- Apply cloud-based process mining to calibrate internal and external benchmarks so it’s easier to visualize process gaps and get clear insights into operational inefficiencies
Click here to download a copy of the full report.