• July 20, 2024

Two acquisitions that touched the automation world were announced this week.

In Europe, German automation consultancy Roboyo said it has acquired Stockholm, Sweden-based AKOA and claims the resulting company will be the largest intelligent automation services provider in the world. The combined firm will have 230 employees operating in nine countries around the world.

“As automation adoption accelerates within the enterprise environment, clients want a partner with enterprise scale expertise and a global footprint,” said Nic Hess, Roboyo’s European CEO, “We now cement our position as that partner. This is an exciting prospect for everyone at Roboyo because it enables us to help more clients to elevate their employee and customer experience in a way that drives next level performance, productivity and growth.”

In a separate announcement, Nashville-based contact center provider Sitel Group said it has acquired business process outsourcing company Sykes Enterprises for $2.2 billion. After the acquisition, Sykes, which is publicly traded on the NASDAQ, will go private. As a result of an earlier acquisition, Sykes has a suite of intelligent automation tools it offers contact centers that includes RPA.