Tech Mahindra, a global consultancy specializing in digital transformation, has launched a new business unit that will focus on intelligent automation, generative artificial intelligence, and customer experience (CX) technologies. In addition, the Pune, India-based company said it offers a suite of expanded and enhanced capabilities, including consulting, contact center-as-a-service (CCaaS), advanced analytics, managed services, and guidance from optimization to transformation.
The unit is the result of Tech Mahindra’s acquisition of CX specialist Eventus.
“The pace of change required for our clients to remain competitive and exceed the increasing demands of their customers has never been greater. Companies need to evolve and automate or be replaced by those who proactively modernize their operations,” Rob Rutledge, business unit head of Navixus and CEO of Eventus, which Tech Mahindra acquired in 2021, said. “Navixus will provide customers the experience from global implementations and the integration of nearly every major CX technology provider.”