Last year, less than two percent of contact center interactions between customers and agents were automated, according to global consultancy Gartner. By 2026, the Stamford, Conn.-based firm predicts that number will …
RPA and intelligent automation technology provider UiPath announced the appointment of Karenann Terrell to its Board of Directors. Terrell is a C-level veteran with extensive experience in digital and cybersecurity technology. …
Companies are still cognizant of the disruption caused by Covid when considering investment in procurement technology, and the way that technology is advancing most rapidly, according to a new report, is …
As RPA and intelligent automation increase their stature as important business tools, educational and training opportunities that can advance individuals’ understanding of the technology and value in the current environment continue …
Cambridge, Mass.-based consultancy Forrester has released its most recent Wave report identifying and evaluating the top 15 providers in the RPA space. The report compiles scores for RPA technology providers based …
Rossum, a London-based intelligent document processing (IDP) technology provider, said it has published the world’s largest research dataset aimed at improving AI models dedicated to business document information extraction. The company …
London-based private equity firm Stanley Capital Partners announced the launch of an independently operating consulting company focused on intelligent automation and AI. SCP Digital begins with a staff of 85 professionals …
A new whitepaper from shared services provider SSON and sponsored by RPA provider Nintex, looks at the evolution of RPA to intelligent automation (IA) and states the case that IA has …
Proponents of government-provided healthcare often tout the benefits of low cost and expanded access to services. But in countries where governments and the provision of healthcare services collide, it can result …
The Everest Group, a global technology consultant based in Dallas, has released its annual evaluation of process orchestration solution providers. The company, which produces a “PEAK Matrix” report for dozens of …
