• July 25, 2024

ABBYY has expanded its C-suite by adding the role of chief customer officer (CCO) and has named automation industry vet Chip VonBurg to the post. The Bay Area intelligent automation provider that specializes in process intelligence and document processing said including a CCO in its executive leadership will put more focus on its customers and how they leverage the technology.

“Customer excellence is at the heart of ABBYY’s ethos,” said Ulf Persson, CEO at ABBYY. “Everything we do is centered around our clients’ continued growth in their intelligent automation journeys. Chip’s extensive background, leadership skills, and deep knowledge in AI, machine learning and the systems driving enterprise organizations coupled with an understanding of customers’ business drivers make him a perfect fit for leading this strategy.”

VonBurg has spent more than two decades in the automation space in various customer success and engineering roles, including the last 10-plus years at ABBYY. Previous positions included a stop in the autonomy group at HP.