• February 17, 2025
Study Finds 58% of Workers Using AI Agents, But Concerns Remain High

While hype in the media over using agentic AI to automate tasks, processes and workflows seems to be reaching a zenith, how many people are actually using it at work to increase their efficiency is still unclear. A new survey from automation technology provider Pega claims that 58 percent of respondents to a recent poll indicated they currently are using AI agents, but that concerns about reliability of the technology still hinder adoption.

Of those who said they are currently using AI agents, 41 percent cited the automation of tedious tasks as the primary benefit, followed by reduced time spent searching for job-related information (36 percent), and quick meeting summarization (34 percent). 

Despite that, Mass.-based Pega said, a significant number of respondents detailed the factors that prevent them from trusting agentic AI. Nearly half (47 percent) said the lack of human intuition and emotional intelligence was a problem for them. More than a third (34 percent) were worried that AI-produced work would not be as good as their own and 40 percent said they feel uncomfortable submitting work done by an AI agent.

“Both organizational leaders and their employees recognize the significant benefits of agentic AI. However, this new research underscores that many still have reservations, and it’s up to enterprise leaders to strategically and thoughtfully incorporate the technology to help ensure adoption,” said Don Schuerman, CTO, Pega. “Organizations must meet employees where they are by integrating AI agents with actual workflows so they’re not just doing any work but doing the right work. This, combined with proper governance, transparency, and educational opportunities, will be vital for maximizing productivity, increasing comfort with the technology, and ultimately achieving widespread adoption for a true return on investment.”