• June 14, 2024
IT Leaders Have Higher Confidence in Gen AI Output for Automation than Business Line Leaders, Says Report

Since its public introduction in November 2022, businesses have been racing to integrate generative AI capability into all kinds of systems that rely on the analysis of vast amounts of data in a very short time. Business leaders very quickly intuited the value of an interface that can connect users’ needs with an AI-based solution that can, for example, design a way to quickly automate a process according to a prompt provided in common language. A new report from integration and automation platform provider Boomi indicates that some corporate leaders—especially in IT—have reached a high level of trust in Gen AI in a short period of time and that process automation will quickly benefit from the relatively new technology.

According to the report, 82 percent of CTOs either “completely” or “somewhat” trust the output of Gen AI, compared with 63 percent of business C-level execs. Overall, more than half of all respondents (53 percent) say GenAI is either “very important” or “important” for business process automation. Companies at this level of confidence are at least engaged in piloting automation solutions that incorporate generative AI.

Business leaders polled in the report most often cited improved process accuracy and consistency (38 percent), cost reduction (38 percent), innovation and creativity (34 percent), streamlined operations (31 percent), optimized resources (28 percent), and enablement of competitive advantage (27 percent) as benefits that can be delivered by AI-based business process automation platforms.

“Many respondents say their organizations have fully embraced the technology into most aspects of their operations or are integrating it into several of their key processes and operations,” the authors of the report concluded. “While there is great optimism, respondents view the technology with respect and, consequently, are proceeding steadily but cautiously in its use for integration and automation within their enterprises, as might be expected with any new groundbreaking technology.”