Governments at the state and federal level in the U.S. have always been ripe for automation efforts and news of a contract worth $81 million awarded to Accenture by the U.S. Social Security Administration (SSA) underlines that notion in a significant way.
This week, SSA joined many other agencies in the federal government including the Department of Energy, the IRS and many areas of the military, in taking steps to implement intelligent automation to make their operations more efficient. Under the agreement, Accenture Federal Services will operationalize a hyperautomation platform deployed by SSA by providing technology licenses and a roadmap for installation, testing and training that will enable the platform to be an end-to-end solution.
“Accenture Federal Services looks forward to building on our fourteen years of past performance with the Social Security Administration to help the agency realize real business value from the Hyperscience hyperautomation platform,” said Laura Coon, a managing director in Accenture Federal Services and Social Security Administration Client Account Lead. “As the agency advances in its multi-year Modernization Plan to improve its ability to respond to changing retiree and survivors’ benefits needs at a manageable cost, our team will serve as a trusted partner every step of the way.”
Currently, according to an agency statement, SSA processes 250 million retiree and survivors’ benefits documents that are received and managed via email, mail, and fax.