A survey of 200 global human resource executives indicates AI agent adoption will increase 327 percent in the next two years, from which their organizations will become 30 percent more productive. The research, conducted by Salesforce, found HR executives plan to redeploy nearly one in four human workers as those organizations scale the use of digital labor.
What Salesforce is calling a “business strategy revolution” will result in a growing focus from HR departments on reskilling. More than 80 percent of executives polled said they already are or are planning to reskill workers in their businesses to remain competitive as many organizations implement agentic AI to accomplish an increasing amount of work.
At the same time, however, 85 percent of survey respondents say their organizations have yet to implement agentic AI and nearly three quarters (73 percent) say employees don’t yet understand how digital labor will impact their work.
“We’re in the midst of a once-in-a-lifetime transformation of work with digital labor that is unlocking new levels of productivity, autonomy, and agency at a speed never before thought possible,” said Nathalie Scardino, president and chief people officer at Salesforce. “Every industry must redesign jobs, reskill, and redeploy talent—and every employee will need to learn new human, agent, and business skills to thrive in the digital labor revolution.”
