In any economic downturn, businesses automatically begin retrenching and looking for opportunities to cut costs and become more efficient. As headlines in the tech industry continue to trumpet the bad news …
Last year, less than two percent of contact center interactions between customers and agents were automated, according to global consultancy Gartner. By 2026, the Stamford, Conn.-based firm predicts that number will …
Machine learning models, the development of which used to be the exclusive domain of academia, are now being produced most often by private industry and RPA is currently the biggest beneficiary, …
Open AI’s Chat GPT has thrust generative AI technology to the forefront of the general public’s consciousness in a way that has made it much easier for lay people to grasp. …
As technology enabling organizations to automate business processes proliferates, adjacent tech that provides greater visibility into the processes themselves—process mining—has gained momentum and is being integrated into the software offerings of …
A survey from global consultancy PwC reporting on digital transformation in the supply chain sector highlights the challenges organizations face as they try to modernize and automate their operations. It has …
By Parth Pandya, VP & Robotics Process Automation CoE lead for First Horizon Bank Robotic process automation (RPA) is rapidly becoming an invaluable asset in the global business technology market and …
Healthcare companies globally spend hundreds of billions of dollars annually on administrative costs, making RPA and intelligent automation a tool that could save them significant sums and enable organizations to focus …
Uniphore, a Bay Area technology provider specializing in automating customer service interactions, announced today it has acquired U.K.-based Red Box to bolster its ability to capture data from voice and screen …
Blueprint Software Systems, a Canadian company that makes software enabling businesses to more easily migrate from one RPA provider to another, today announced a partnership with Microsoft. Under the agreement, Microsoft …
