• July 21, 2024

Intelligent Automation Services Providers Proliferate as Challenging Business Environment Demands Efficiency, Cost Savings

In any economic downturn, businesses automatically begin retrenching and looking for opportunities to cut costs and become more efficient. As headlines in the tech industry continue to trumpet the bad news …

Conversational AI Shows Explosive Growth, Reports Say

Last year, less than two percent of contact center interactions between customers and agents were automated, according to global consultancy Gartner. By 2026, the Stamford, Conn.-based firm predicts that number will …

Annual AI Index Finds RPA ‘Most Embedded’ AI Technology in Business

Machine learning models, the development of which used to be the exclusive domain of academia, are now being produced most often by private industry and RPA is currently the biggest beneficiary, …

Microsoft Integrates Chat GPT into Power Automate

Open AI’s Chat GPT has thrust generative AI technology to the forefront of the general public’s consciousness in a way that has made it much easier for lay people to grasp. …

Gartner Releases First Ever ‘Magic Quadrant’ for Process Mining

As technology enabling organizations to automate business processes proliferates, adjacent tech that provides greater visibility into the processes themselves—process mining—has gained momentum and is being integrated into the software offerings of …

Report: Supply Chain Execs Finding Digital Transformation Challenging, Including Automation

A survey from global consultancy PwC reporting on digital transformation in the supply chain sector highlights the challenges organizations face as they try to modernize and automate their operations. It has …

Mistakes Companies Make When Implementing RPA and How to Avoid Them

By Parth Pandya, VP & Robotics Process Automation CoE lead for First Horizon Bank Robotic process automation (RPA) is rapidly becoming an invaluable asset in the global business technology market and …

Case Study: UK Hospital Improves Scheduling with Intelligent Automation

Healthcare companies globally spend hundreds of billions of dollars annually on administrative costs, making RPA and intelligent automation a tool that could save them significant sums and enable organizations to focus …

Uniphore Acquires Red Box for Voice and Screen Capture in Contact Center Automation

Uniphore, a Bay Area technology provider specializing in automating customer service interactions, announced today it has acquired U.K.-based Red Box to bolster its ability to capture data from voice and screen …

Microsoft Partners with Blueprint to Ease RPA Migrations

Blueprint Software Systems, a Canadian company that makes software enabling businesses to more easily migrate from one RPA provider to another, today announced a partnership with Microsoft. Under the agreement, Microsoft …