• October 22, 2024

OECD Says AI-Driven Automation Provides Benefits to Employees, But Stokes Fear Too

In its annual employment outlook, the intergovernmental Organization for Economic Co-operation and Development (OECD) assessed the potential for job losses as a result of increasing AI implementation. The 38 member states …

Productivity Through Automation a Tech Priority for Federal Agencies, Says Report

A new report confirms the outsized role the public sector is playing in driving digital transformation, including the implementation of intelligent automation technology. Titled Seeds of Change, the General Dynamics Information …

U.S. Tops Global Index Measuring AI Capacity

The United States remains the undisputed leader in AI investment, innovation and implementation, according to the fourth annual Global AI Index. The U.S. and China have ranked first and second for …

Tech Woes an Opportunity for Growing Automation Services Provider Sector

Headlines began blaring in 2022 about layoffs in the tech sector. According to layoffs.fyi, so far in 2023 more than 200,000 tech workers have succumbed to the whims of organizations retrenching …

RPA Platform Migration: Do’s and Don’ts

While RPA migrations are becoming increasingly commonplace, organizations often have a difficult time determining what automated processes should be moved to their new intelligent automation platform and in what order. Should …

Air Force Brings RPA Training on the Road

The U.S. Air Force is hitting the road with RPA. According to a post on the Air Force District of Washington’s website, the Department of the Air Force Bot Operations Team …

Celonis Shows Off Upgrades on World Tour

Process mining giant Celonis recently embarked on a 10-city road show to demonstrate several new capabilities of its platform, including generative AI integration and a new way to model process data. …

Report: ‘Automation Generation’ Combats Burnout with Automation Software Technology

Employees, who are increasingly asked to produce more with fewer resources, are looking favorably on process automation solutions as a way to keep up, according to the results of a new …

Intelligent Automation Services Providers Proliferate as Challenging Business Environment Demands Efficiency, Cost Savings

In any economic downturn, businesses automatically begin retrenching and looking for opportunities to cut costs and become more efficient. As headlines in the tech industry continue to trumpet the bad news …

Conversational AI Shows Explosive Growth, Reports Say

Last year, less than two percent of contact center interactions between customers and agents were automated, according to global consultancy Gartner. By 2026, the Stamford, Conn.-based firm predicts that number will …