Traditional seat-based business models in the enterprise software industry are under attack by AI agents that are automating increasingly complex work on behalf of users, according to new research from Gartner. …
Customer experience (CX) and call center technology provider Genesys said it has agreed to acquire Pinkfish, a San Francisco-based company focused on workflow orchestration and enterprise connectivity for AI agents. The …
A new research paper from OpenAI suggests AI agents are moving beyond coding in large enterprises, taking more complex workplace tasks in business functions including legal, finance and recruiting. According to …
